Receiving a bad client review can feel like a blow, but it doesn’t have to define your business. In this episode, we’ll walk you through a step-by-step approach to managing negative feedback with professionalism and poise. Learn ho...

In our first episode of 2025, we discuss the importance of creating habits that align with what you want to accomplish. What better time to evaluate your routines and make changes where needed to create new results in the new year!Lasti...

Are you stuck in a cycle of “good enough” in your business? This episode is your jolt of reality. We’re diving into the tough truths every business owner needs to hear, sharing actionable insights to help you shake off complacency,...

Are you unknowingly creating a negative salon environment? In this episode, we take a hard look at toxic leadership behaviors in the beauty industry. From poor communication to favoritism and unrealistic expectations, ...

As a salon owner, creating a competitive and fair compensation package is key to attracting and retaining top talent. In this episode, we break down strategies for designing pay structures that balance profitability with team satis...

Unlock the power of numbers in the hair salon industry!From understanding your profit margins to mastering client retention and pricing strategies, Why Numbers Matter dives deep into the metrics that fuel success. Whether y...

What makes a hairstylist decide to leave a salon? In this episode, we uncover the emotional and professional reasons behind team turnover in the salon industry. From misaligned values and lack of recognition to burnout and chasing ...

In this episode, we explore strategies and insights for navigating leadership during times of change and uncertainty. Join us as we dive into real-world examples, discuss mindset shifts, and share actionable tools for inspiring resilien...

In Part 2 of our generation gap episode, we continue to take a deeper dive into a common yet often overlooked challenge in salons: the generation gap. From different communication styles to evolving beauty trends, managing a divers...

In this episode, we dive into a common yet often overlooked challenge in salons: the generation gap. From different communication styles to evolving beauty trends, managing a diverse clientele and team can be tricky. J...

In this episode, we dive into the debate between à la carte and hourly pricing models for hair salons. We’ll explore the pros and cons of each approach, helping salon owners and stylists understand how these pricing strategies impa...

In this episode, we dive deep into the financial, emotional, and professional realities of suite salon ownership. From start-up costs to monthly expenses, we'll break down what it really takes to run a successful salon business ind...

In this episode, we dive deep into the common misconceptions surrounding salon ownership. From the belief that salon owners make easy money to the myth that owning a salon guarantees creative freedom, we’ll set the record straight....

In the world of hair salons, the question of whether to accept tips or not is a topic of much debate. Should salons stick to traditional tipping practices, or move toward a no-tip model? In this episode, we explore the...

In this episode, we dive into the art and science of running an effective team meeting. Whether you're a seasoned leader or just starting out, mastering the structure of your meetings can make a significant difference in productivi...

In this episode, we dive into the pitfalls of the traditional 50% commission model in the salon industry. While it may seem like a fair split on the surface, this approach often leads to financial strain for salon owners, stifling ...

In this episode, we dive deep into one of the most crucial decisions salon owners and stylists face: rental versus commission. Whether you're a salon owner looking to structure your business or a stylist trying to choose the right ...

In this episode, we explore the delicate and often challenging process of employee termination. Join us as we discuss best practices for handling this sensitive task with empathy and professionalism. From preparing for the conversa...

In this episode, we delve into the essentials of understanding and analyzing your Profit and Loss (P&L) statement. Join us as we break down the components of this crucial financial document and provide actionable insights to he...

Do you find there is negativity within meetings that you host with your team?Do you struggle with creating an impactful and effective team meeting?If you answered yes to the above questions, you are not alone. Many owners strugg...

In this episode, we delve into the art of having difficult conversations. Tough conversations are an inevitable part of running a business and the avoidance of them can be detrimental to your overall culture and future. Join us as w...

Creating a compensation package for your team members is a critical part of their long-term relationship with you and your business.In this episode, Jill and Derek discuss how creating a compensation package is more than just a commissi...

The success of your business culture rises and falls with you. Whether you realize it or not, the day you decided to hire employees, you became a leader. What attitude do you need to approach each day with to lead succ...

Have you noticed more cancellations happening within your business over the last few years?Do you currently have a cancellation policy that you consistently enforce? There's no doubt that many salon owners have asked themse...

We wear many hats as a business owner. Making the best use of our time helps us be the best version of ourselves & most importantly the best leader we can be for our team. In this episode Derek & Jill talk about how to opti...